Privacy Policy

This is the web site of Credit Bureau of Jamestown, operating as MetCredit USA.

Our Office

MetCredit USA’s corporate headquarters is located in downtown Jamestown, along Interstate 86 in the Southwestern region of New York, at:

MetCredit USA
117 West Fourth Street
Jamestown, NY 14701

Contact us by e-mail, phone or post:

MetCredit USA
PO Box 1132
Jamestown, NY 14702 -1132

Main Number: 716.664.4490
Toll-Free: 888.291.4490
Fax: 716.661.9484
Email: [email protected]

Protecting your privacy is extremely important to MetCredit USA. We work hard to keep your personal information confidential. By ensuring that you are aware of and understand the MetCredit USA Privacy Policy, we can provide you with better service. Please take a moment to read the following policy to learn how we manage your personal information.

Why we collect personal information

We collect personal information to enrol you in our service and to communicate with necessary parties while providing those services. The information we require is the absolute minimum necessary in order to perform our work effectively and expediently. MetCredit USA uses your personal information to provide you with superior customer service, to collect payments on behalf of our clients, and to communicate with you regarding your case or account. In addition, we may use your personal information to keep you up to date on the latest service announcements, feature updates, special offers, and other information we think you would like to hear about.

How we collect personal information

We collect information about you at the time you sign up for our service. In addition, when you sign up for a new MetCredit USA service, or ask to be included in an email mailing list, we collect and store the information you provide in a secure database.

When we disclose personal information

Because the ability to communicate with our clients during any part of our involvement in your case is absolutely essential, your personal information may be shared with other MetCredit USA employees. They will protect your personal information in accordance with the MetCredit USA Privacy Policy. We will not share your personal contact information with other companies unless you specify otherwise or we are required by law to do so.

MetCredit USA works with other companies that help us provide our services to you, and we may provide your personal information to these companies. For example, should we need to forward written documents to you we give delivery companies this information in order to reach you. The information they receive is for shipping and delivery purposes only, and we require that the companies safeguard your personal information in accordance with MetCredit USA’s policies.

How we protect your personal information

MetCredit USA safeguards the security of the data you send us with physical, electronic, and managerial procedures. We urge you to take every precaution to protect your personal data when you are on the Internet. Change your passwords often, store them securely, and use a unique combination of uppercase/lowercase letters and numbers to create strong passwords.

The MetCredit USA web site uses industry-standard Secure Sockets Layer (SSL) encryption on all web pages where personal information is required. To sign up for MetCredit USA’s service you must use an SSL-enabled browser. This protects the confidentiality of your personal information while it is transmitted over the Internet.

Collecting other personal information

When you browse MetCredit USA’s web site, you are able to do so anonymously. We don’t collect personal information when you browse — not even your email address. Your browser, however, does automatically (and anonymously) record the type of computer and operating system you are using.

Like many web sites, the MetCredit USA web site uses “cookie” technology. When you first connect to our site, the cookie identifies your browser with a unique, random number. The cookies we use do not reveal any personal information about you. Cookies help us understand which parts of our web sites are the most popular, where our visitors are going, and how long they spend there. We use cookies to study traffic patterns on our site so we can make the site even better, and to display information that is most relevant to you.

Our commitment to privacy

To make sure your personal information remains confidential, we communicate these privacy guidelines to every MetCredit USA employee and staff member.

  • MetCredit USA does not knowingly solicit personal information from children or send them requests for personal information.
  • The MetCredit USA web site may contain links to other sites. MetCredit USA does not share your personal information with those web sites and is not responsible for their privacy practices. We encourage you to learn about the privacy policies of those companies.
  • We do not share, sell or rent your personal information to any third party.
  • If we are going to use your personal information differently from that stated at the time of collection, we will try to contact you via email using the most recent information we have. If you have not given us permission to communicate with you, you will not be contacted, nor will we use your personal information in a new manner.

The MetCredit USA Customer Privacy Policy is subject to change at any time. We encourage you to review the privacy policy regularly for any changes.